Shipments and Returns
Shipping of your package
DIVEAVENUE undertakes to provide the buyer with the best conditions of transport existing on the market with the understanding that:
- Unless otherwise requested, the carrier used is La Poste, either by LettreMax with follow-up, or by simple Colissimo, or by Colissimo recommended if the customer has subscribed to this option.
- Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area.
- The risks are the responsibility of the buyer from the moment the products left the premises of DIVEAVENUE. In case of damage during transport, the reasoned protest must be made to the carrier within three days of delivery.
- Delivery times are given for information only and must be validated with DIVEAVENUE when ordering according to available stocks.
In order to optimize the transport costs for the buyer, the amount will be communicated before the order after prior agreement.
For deliveries outside mainland France the buyer agrees to pay all taxes due on the importation of products, customs duty, value added tax and all other taxes due under the laws of the country of receipt of order .
Box sizes are appropriate and your items are properly protected.
Indicative delivery times can be calculated as follows:
- Items in stock are indicated as "in stock".
- For items that are not in stock, we indicate the possible delivery times as "dispatch within 5 days" which represent the indicative times taking into account the restocking of our suppliers.
- It is necessary to add to that the delivery time of the carriers. The theoretical time of a Colissimo is 48 hours in metropolitan France and can be about 3 to 5 days depending on the destination. In Europe, count on 3 to 4 days for most countries like Germany, Italy or Ireland. You can also consult the Colissimo website for an estimate of the delivery time in the destination country
On request of the customer, we can propose other express carriers such as Chronopost, DHL, FeDex, UPS etc.... which are subject to a specific quotation before the order. The deadlines will be adapted according to the customer's request.
Returns of your ordered object
All the products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code.
In case of nonconformity of a product sold, it can be returned to the seller who will take it back, exchange it or refund it, excluding transport costs.
All complaints, requests for exchange or refund must be made by email to firstname.lastname@example.org m within thirty days. Otherwise, our mail address is:
2997 ROUTE DE MONTELGER
The conditions of return, exchange or refund will be in agreement with DIVEAVENUE.